Answered question

Data don't connect ?

Can't connect my data I have an umidgi I did everything they said but still don't work what I do wrong? The messages that are supposed to have never came and I try many times

Daniela
Daniela

Daniela

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Whizz
Whizz

Whizz

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Hello @Daniela,

Could you please remove all your current apn config files from your phone's settings and create a new one with name Fizz and have it configured as it is presented on the link:

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If the issues still persists, please try switching the order at APN Type to default,supl,MMS instead of the one presented on the page. If it still does not work, please contact us directly to assist you further, by chat or Facebook Messenger.

Have a lovely day.

Catalin

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Other answers

Best to contact Fizz Support

Contact support by going to https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT
Go to https://fizz.ca/en/faq/what-are-fizz-network-settings-apn, if you are not connect login
Business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK
Send a message via facebook messenger https://facebook.com/fizzca and click send a message

CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form then fill out the form and someone will email you back

MichelP
MichelP

MichelP

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Daniela,
Please, check your APN settings on your phone (Data works with that).

Peenis
Peenis

Peenis

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You can reboot your phone and if that doesn’t work, try to look at your cellular settings. Try removing the SIM card and re inserting it