Answered question

Why are you not transferring my number to other networks?

Why are you not transferring my number to other network?

Vasu
Vasu

Vasu

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André
André

André

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The technical term (in the industry) for transferring phone numbers is called porting

 

Basically, your provider is responsible to host your number as long as you have an active account with them.  When you change providers, the new provider will request to port the number.  They must prove that they are aurhorized to port the number and need to provide proof (old account number, address, etc.).

This is required to avoid people "stealing" your number by porting it over to their own provider.

 

So if your old provider does not beleive the new provider has sufficient proof, they can refuse the port request.

 

Contact your new provider and asked them:

  1. What date they sent the porting request to Fizz
  2. What response have they received from Fizz
  3. What they plan to do as next step

 

You can also talk to Fizz support to ask what the status is, but start with your new provider as they are the ones initiating the port request.

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Other answers

Dani
Dani

Dani

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You must contact Fizz for this issue! You may do so by messenger, that’s what works best for me.
Good luck with this!

Mike
Mike

Mike

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Here we are users can you elaborate

You can also contact the support

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

the problem is probably not with Fizz but you new provider once the request of transfer is made it is made automatically. I would check with you new provider first

joefizzint
joefizzint

joefizzint

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If you are in a rush, chat with Fizz from their website.
If not, use Facebook Messenger to send them a message; they reply pretty quickly!

Olivier
Olivier

Olivier

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Good luck my friend

MichelP
MichelP

MichelP

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Vasu,
Here , we are Fizz users like you.
Please, contact the Fizz support by chat online.
This service is available from 8h00 to 21h00, each day.
The adress is:

https://fizz.ca/en/contact-us

To receive an answer for that question,
you need to contact the Fizz support by chat online.
This service is available from 8h00 to 21h00, each day.
To chat with Fizz without problem:
First, open a session and access to your fizz account.
Then, open a second window and types this adress:

https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.