Answered question

Why no internet on 2020 Feb 11? I live in Montreal and I can’t access internet al all. Did the service down?

I live in Montreal and there’s no service at all today! Did the service down for others?

Shuang
Shuang

Shuang

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Mike
Mike

Mike

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If you are talking about the residential internet can be a local problem, did you try to reboot the modem?

The support will open in 20 minutes, they are the only one that can check

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Shuang
Shuang

Shuang

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I reboot the modem but still cannot access. It doesn’t work after midnight and I reboot several times.

André
André

André

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What lights appear on your router? 

Verify if it's your internet connection from Fizz or if it's your home network (WiFi) the source of the problem.

 

Fizz router modem

MichelP
MichelP

MichelP

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Shuang,
How long time ou put in the reset button?
You must put in at least 35,40 seconds and wait 3,4 minutes to see coming back all the lights of the modem including network 2.4 and 5g.
Or if nothing works,
Please, ask for support from Fizz and chat with them online.
This service is available from 8h00 to 21h00, each day.
The adress is:
https://fizz.ca/en/faq/resolving-issues

joefizzint
joefizzint

joefizzint

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1
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If you are in a rush, chat with Fizz from their website.
If not, use Facebook Messenger to send them a message; they reply pretty quickly!

Olivier
Olivier

Olivier

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3
3727 / 5000
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We are sorry