Sim card not detected by my phone. Is my sim card broken?
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I activated my sim card that I received today and received the email that says that I activated it. Then I proceed to install it on my phone and the sim card is not detected. Then I proceed to install it on my old phone thinking it might be my current phone. Nope, still not detected. I currently have a OnePlus 5T and my old phone is an ASUS Zenfone AR. I'm kinda at a loss. Do I need another sim card or do I have still to wait?
21
Answers
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I would personally communicate with Fizz by messenger, that’s what works best for me when I have a problem. Good luck with this issue!5
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Contact fizz
CHAT
Go to this page https://fizz.ca/en/faq/what-payment-methods-can-i-use, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.5 -
That is weird. My phone detects even my old SIM cards that I haven't used in 10+ years. I don't have service, but it still detects them. Maybe your SIM is busted.6
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