Answered question

Can I know if I can port my number before ordering a SIM card?

Can I know if I can port my number before ordering a SIM card? I don't want to order a SIM card if my number cannot be ported

Danny
Danny

Danny

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Mike
Mike

Mike

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If you have a mobile phone number from Quebec province or Ottawa area and is not a company's number and you do not have any unpaid amount you must be able to transfer

 

https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

 

 

Important to know

  • Only mobile numbers coming from the province of Quebec or the Ottawa region can be transferred.
  • Only numbers from the Fizz subscription area can be transferred to Fizz. If your number starts with an area code outside the subscription area, your number cannot be transferred.
  • It is not possible to transfer an administrative phone number — for example, a number associated with an organization or public institution.
  • It is currently impossible for us to transfer phone numbers that are associated with landlines and VOIP.
  • Your current provider could prevent your number from being transferred. It’ll be impossible to transfer a number that has anti-port protection — a security feature that prevents numbers from being transferred. Your current provider could also block the transfer of your number if you don’t pay your last bill with them. 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Just ask the technical support. They can tell you !!!

To receive an answer for that question,
you need to contact the Fizz support by chat online.
This service is available from 8h00 to 21h00, each day.
To chat with Fizz without problem:
First, open a session and access to your fizz account.
Then, open a second window and types this adress:

https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Hello Danny,
In my understanding if you have a phone number in Québec, you'll be automatically able to port your number, be sure to get your account number from your carrier to speed up the transfer.
It works fine online
Regards

Ari
Ari

Ari

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Most likely you can, but contact Fizz support to make sure.

From:   https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

 

 

Important to know

  • Only mobile numbers coming from the province of Quebec or the Ottawa region can be transferred.
  • Only numbers from the Fizz subscription area can be transferred to Fizz. If your number starts with an area code outside the subscription area, your number cannot be transferred.
  • It is not possible to transfer an administrative phone number — for example, a number associated with an organization or public institution.
  • It is currently impossible for us to transfer phone numbers that are associated with landlines and VOIP.
  • Your current provider could prevent your number from being transferred. It’ll be impossible to transfer a number that has anti-port protection — a security feature that prevents numbers from being transferred. Your current provider could also block the transfer of your number if you don’t pay your last bill with them.  

 

Danny
Danny

Danny

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Thank you all for the replies. I meet all the criteria for the transfer (Quebec number, line still active). My concern is..... "Your current provider could prevent your number from being transferred"......this is what I want to avoid. That's why I would like to know before rather than later if my number could be ported.

MichelP
MichelP

MichelP

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Just to be sure,
Please, Ask to the Fizz support by chat online with Fizz team(from 8h00 to 21h00, each day).
the adress is:

https/fizz.ca/en/faq/resolving-issues

André
André

André

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If you are porting from voip.ms , Fizz will ne be able to do it and you'll have to get a new Fizz number.   That's what happened to me (and my 514 number :-(   )

I think that you can port your number from any mobile carrier, so long as you have a quebec number. So, unless your number is from a landline or VOIP you should be okay.

joefizzint
joefizzint

joefizzint

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Lots of good answers. Time to select a "Best Answer" to close this discussion.