Answered question

My reward stopped working in middle?

I got a reward of 500 mb data free and after using 250 mb my data stopped working?

Hadassah
Hadassah

Hadassah

User level
Level
0
22 / 100
points
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

You must check the usage online
 
https://fizz.ca/en/faq/how-do-i-view-my-usage
 
Double check the APN configuration too
 
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If everythink is ok, contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/what-are-fizz-network-settings-apn, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

How much data do you have left in your account?

To receive an answer for that question,
you need to contact the Fizz support by chat online.
This service is available from 8h00 to 21h00, each day.
To chat with Fizz without problem:
First, open a session and access to your fizz account.
Then, open a second window and types this adress:

https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Dani
Dani

Dani

User level
Level
3
4994 / 5000
points

Personally I would communicate with them by messenger, that’s what works best for me.Good luck with this issue.

Chris
Chris

Chris

User level
Level
4
5000 / 5000
points

Contact support for this.

Benoit
Benoit

Benoit

User level
Level
1
551 / 750
points

Contact fizz

Hadassah
Hadassah

Hadassah

User level
Level
0
22 / 100
points

to contact FIZZ would be the best
! Good luck!

Hadassah
Hadassah

Hadassah

User level
Level
0
22 / 100
points

contact fizz for the best results

GBy_6B8OA
GBy_6B8OA

GBy_6B8OA

User level
Level
2
1582 / 2000
points

Only one solution, contact Fizz support