My reward stopped working in middle?

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Hadassah D. #17284
Hadassah D. #17284 Posts: 3 ✭✭
in My Mobile
I got a reward of 500 mb data free and after using 250 mb my data stopped working?

Answers

  • Mike
    Mike Posts: 20,743 ✭✭
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    You must check the usage online
     
    https://fizz.ca/en/faq/how-do-i-view-my-usage
     
    Double check the APN configuration too
     
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    If everythink is ok, contact the support

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/faq/what-are-fizz-network-settings-apn, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Marie C. 41995
    Marie C. 41995 Posts: 23 ✭✭
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    As Mike said, contact Fizz. They can help and answer very quickly
  • poker85
    poker85 Posts: 1,052 ✭✭
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    How much data do you have left in your account?
    To receive an answer for that question,
    you need to contact the Fizz support by chat online.
    This service is available from 8h00 to 21h00, each day.
    To chat with Fizz without problem:
    First, open a session and access to your fizz account.
    Then, open a second window and types this adress:
    https://fizz.ca/en/contact-us
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Hadassah,
    Ask for help to the Fizz support,
    Chat with them online (from 8h00 to 21h00, each day):
    https://fizz.ca/en/contact-us
  • Ari M.
    Ari M. Posts: 112 ✭✭
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    Contact Fizz support
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
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    Personally I would communicate with them by messenger, that’s what works best for me.Good luck with this issue.
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
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    Contact support for this.
  • SW_Sk8
    SW_Sk8 Posts: 95 ✭✭
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    Best to contact Fizz
  • Benoit D. #9220
    Benoit D. #9220 Posts: 284 ✭✭
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    Contact fizz
  • Hadassah D. #17284
    Hadassah D. #17284 Posts: 3 ✭✭
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    to contact FIZZ would be the best
    ! Good luck!
  • Hadassah D. #17284
    Hadassah D. #17284 Posts: 3 ✭✭
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    contact fizz for the best results
  • GBy_6B8OA
    GBy_6B8OA Posts: 503 ✭✭
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    Only one solution, contact Fizz support
This discussion has been closed.

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