Answered question

sms message problem

Total 200 messages, I only sent out one message, the number for the rest is 197/200..... how is that happened?

Yu
Yu

Yu

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0
1 / 100
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Here we are only normal users, please contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

clau3166
clau3166

clau3166

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Level
2
1230 / 2000
points

i'd love the know the outcome of this situation. please feel free to share to help other users! Thanks.

SMS is maximum 160 characters. If you send a long text message your phone will send it as multiple messages. On your phone and the receiver's phone it will look like only one message even if it was broken into 3 messages.

Olivier
Olivier

Olivier

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4
5000 / 5000
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Please contcat the Support

SMS means "short" message service. A message that has to be broken down 197 times is not short, so I could see where the message is identified as 1 for the aggregate. Interesting ... however not my use case. Contact Fizz for info on what is expected to happen,

Mathieu
Mathieu

Mathieu

User level
Level
1
134 / 750
points

Hi, this is likely due to the length of the message. Longer messages actually count as multiple text messages.

Benoit
Benoit

Benoit

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Level
2
1272 / 2000
points

Contact support