Answered question

Do not see payment method option in my plan

Hello
I want to update the payment method for my plan as I have a new credit card. I am following your instructions, however I am not able see any ''payment method'' option when I click on my plan on your website. Can you help?

Marie-Claude
Marie-Claude

Marie-Claude

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Hello Marie-Claude,

It seems that your mobile number's transfer has not been completed fully. Could you please reach us by chat so we can discuss further? We will need a few private details regarding this matter. An FAQ on which you can reach us by chat would be such as:

https://fizz.ca/en/faq/activation-how-do-i-transfer-my-cu...

We will be waiting for your direct contact.

Have a good day.

Catalin

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Other answers

Mike
Mike

Mike

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4
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Try to reset the cache or to use a different browser
Today some users reported problems with google chrome

Vincent
Vincent

Vincent

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Are you on mobile or on desktop? I would try both just to be sure.

Jimmy
Jimmy

Jimmy

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Try another devicd

Alfio
Alfio

Alfio

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Yup, contact Fizz.