Answered question

Caller ID spoofing?

Apparently a stranger received 1 missed call from my phone number thursday ( the person sended me a screenshot, so I know they weren't mistaken). They texted me back thinking they missed a call, but I don't have any outgoing calls on my phone's history. Is there a way to find out who is using my number? Is there a protection in place insuring that my number can't be transfer to someonelse. What should i do?

moika
moika

moika

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Unfortunately caller ID spoofing is very common, and there isn't much you or Fizz can do about it right now.

@T and @MT provided some good resources. The best thing to do is to protect yourself by being alert and aware of the fraud risks and types, and protect others by educating them.

Note that it does not mean that anyone used your account or number. The scammers just make the caller ID show a number of their choosing, which in this case happened to be yours.

However, be aware that there is such a thing as port-out scam, so be vigilant in protecting your personal information and keep track of any unusual activity in any of your accounts. https://www.cbc.ca/news/canada/saskatoon/family-farm-port...

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Other answers

Mike
Mike

Mike

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Contact the support, however, you cannot do much

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Nini
Nini

Nini

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Communicate with Fizz by messenger, that’s what works best for me.

Olivier
Olivier

Olivier

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Oh sorry please contact the Support.

sman
sman

sman

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Peut-être contactez la GRC/Police aussi?

sman
sman

sman

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Probably you should contact the GRC/Police?

Caller ID spoofing is way too easy and the scammers are now using real phone numbers.  We can't do much to protect ourselves sadly since it requires something to be done by those providing us phone services.

https://business.financialpost.com/telecom/phone-service-providers-expected-to-adopt-new-caller-id-verification-program

https://crtc.gc.ca/eng/phone/telemarketing/identit.htm

See this section

Caller ID authentication and verification measure We asked telecommunications service providers to implement, by September 2020, the STIR/SHAKEN framework which is a caller ID authentication and verification measure. It aims to certify the extent to which a given caller’s identity can be trusted. This will empower Canadians to determine which calls are authenticated, thus reducing the frequency and impact of caller ID spoofing on consumers.

MT
MT

MT

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Vincent
Vincent

Vincent

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Did you try looking up your number to see if it showed up anywhere not recommendable? If it keeps going, as much as it's a pain, I'd look into changing it. Can never be too careful.