Answered question

Voice quality is that bad?

Is there anything that we can do improve this?

BOT001
BOT001

BOT001

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Martin
Martin

Martin

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Hi , my phone is Samsung Galaxy A50 and the sound is very good. Maybe it was your phone the problem if it was old, happened to me with an LG G3 . What problem you have with the sound?

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Other answers

Victor
Victor

Victor

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What phone are you using? I used to have an old Samsung and the quality was average, now I am using an iPhone and I don't have any problem at all.

Olivier
Olivier

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Sorry for this situation

Gualberto
Gualberto

Gualberto

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No problem on my end

MichelP
MichelP

MichelP

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Sorry,
I dont have this problem.
It depends maybe of the quality of your phone.
I'm using an iphone and the sound is very good.
Maybe, ask for advice to the Fizz support Fizz by chat online from 8h00 to 21h00.

https://fizz.ca/en/contact-us

BOT001
BOT001

BOT001

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Thanks for your help.
I have a Pixel 3 XL 1 year old. I restarted the phone, reinsert the SIM a few times, didn't check other settings. I'm coming from Rogers and didn't have this problem. Volume is low and not clear, people asking me to repeat what I said and I ask them the same on my end. I thought it could be the mic but then I called on whatsup over wifi and the voice is super clear.
Anything else I can check?

Rares
Rares

Rares

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I noticed this too ,1 year ago when I switched from Kodoo while using an LG G6.Call volume was lower then before.I switched the phone and I didn't have problems ever since. Unfortunately I don't have a Pixel 3 to try and I don't think is there anything else you can try to improve.

Does it work well with other things? Like if you use an app to make a phone call? What about on speaker phone? I imagine that your phone is likely the issue.

Toe
Toe

Toe

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Get a better phone with better signal, such as Samsung or Huawei.

BOT001
BOT001

BOT001

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I switched from Rogers 2 weeks ago and my phone was OK, If I call on WhatsUp speaker and mic is OK too. I switched my SIM to a Galaxy 7 and had the same result.

I ordered a new SIM card which supposed to show up on Monday. I'll try that maybe the SIM card is bad.

Anyway thanks all for your help.

Sebastien
Sebastien

Sebastien

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No issues on my end. Better than with my previous provider (Fido).

Mike
Mike

Mike

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BOT001 The SIM does not have any effect on the quality of the call.
Are you using the phone always in the same area?

Gualberto
Gualberto

Gualberto

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Found the why ?