Unanswered question

A few quick answers to frequently asked questions about the Community Hub and its points.

Hi everyone,

 

We've been seeing a lot of chatter around how community points are earned and distributed, and we’d like to clarify a few things. Hopefully the Q&A below will answer the questions you might have, and address any false rumours that might be going around. 

 

 

How are points earned in the Community Hub?

Points are assigned based on the frequency of your activities in the Community Hub, and certain specific actions you complete, such as sending kudos to another member or answering a question will also earn you points. Our point system was developed using a secret algorithm to keep things fun, but also to prevent anyone from gaming the community. 

 

Learn more about the conditions and guidelines that apply when you participate in the Community Hub:

 

Are the points I earn in the Community Hub (including community challenges) transferred to my Fizz My Rewards account?

No. You have two separate buckets of points:

1.   One bucket with the points you earn in the Community Hub. Think of these as notoriety points.

2.   The other bucket is in your Fizz account, under My Rewards.

 

Now with that being said, you’ll be happy to know that some actions in the Community Hub are taken into consideration by your Fizz account, and you may therefore earn My Rewards points for these.

 

 

Why aren't all the points earned in the Community Hub sent to my Fizz account under My Rewards?

In the spirit of all-around fairness, we built in a few rules and limitations, one of them being separation between both point buckets. As the Fizz community evolves, having a process and a point algorithm that are different when compared to My Rewards gives us flexibility. This is important for now, and the long-term. It also allows us to keep things fun, and make the community as inviting as possible for our members.   

 

 

Will the way in which points are earned in the Community Hub change in the future?

As you know, Fizz is constantly evolving to make sure we become the provider you’ve always dreamed of, and the community is no different. The process and point algorithm are on our radar, so we can keep things interesting for you. 

 

 

Can we expect more challenges and features to launch on the Community Hub?

Of course you can! Stay tuned, we are working on a few new features, and we have other exciting things we’re looking at.  

 

 

If you have any other questions about the Community Hub, you can visit the Solution Hub. Or, feel free to ask. We’ll do our best to answer as quickly as possible.

 

Have a great one!

 

 

The Fizz team

Answers

GBy_6B8OA
GBy_6B8OA

GBy_6B8OA

User level
Level
2
1995 / 2000
points

A BIG thanks

Takion
Takion

Takion

User level
Level
3
4501 / 5000
points

1. One bucket with the points you earn in the Community Hub. Think of these as notoriety points.

where is this bucket located?

Vincent
Vincent

Vincent

User level
Level
2
896 / 2000
points

Good post, thanks for sharing

Yolo
Yolo

Yolo

User level
Level
1
227 / 750
points

I think that the secret part of the challenges are indeed fun to have. Would be nice to add emojis to the community hub and increment the giphy function also :D

André
André

André

User level
Level
3
3037 / 5000
points

Your clarification is much appreciated 

Nini
Nini

Nini

User level
Level
4
5000 / 5000
points

Very good information indeed!

Benoit
Benoit

Benoit

User level
Level
2
1269 / 2000
points

Great post

sjalir
sjalir

sjalir

User level
Level
0
16 / 100
points

The way you described it gives the impression that points and rewards are to be played the way developers want without getting any future complain.

Alexandria
Alexandria

Alexandria

User level
Level
0
12 / 100
points

From a UX standpoint, I’m loving the community knowledge base and how frequent they appear in search results... with correct answers!

I would improve this however by making sure these answers are up to date and archiving them. For now they’re right but in the next year maybe not so much... cheers

Benoit
Benoit

Benoit

User level
Level
2
1269 / 2000
points

thank you fizz

SW_Sk8
SW_Sk8

SW_Sk8

User level
Level
2
997 / 2000
points

Thank you for the clarification

Sylvain
Sylvain

Sylvain

User level
Level
0
23 / 100
points

Thanks so much, so helpful

Marina
Marina

Marina

User level
Level
2
1983 / 2000
points

That is great, excited to see this great community!

KingKong
KingKong

KingKong

User level
Level
2
1653 / 2000
points

Great post Thank You. :)

Alexandre
Alexandre

Alexandre

User level
Level
2
1862 / 2000
points

Thank’s for thé explanation

Alex_L
Alex_L

Alex_L

User level
Level
1
394 / 750
points

Many thanks

Kurt
Kurt

Kurt

User level
Level
2
1652 / 2000
points

Sweet, thanks

Olivier
Olivier

Olivier

User level
Level
4
5000 / 5000
points

Thanks for the update