Answered question

FIZZ - Please reimburse me for the SIM card ordered that I did not receive

To the Fizz customer service, or financial department,
I already communicated several times through this meaning, because I do not have any other option.
This is to remember you that I am still waiting for the reimbursement of the SIM card that I ordered, but never received. Or, to send me another one, free of charge.
I have no intention to order a second one, and then to wait for a reimbursement. I would appreciate therefore Fizz to reimburse me for the SIM card I ordered, or send me another SIM, free of charge, and not to force me to order a 2nd SIM, and then to wait for the reimbursement of the first one.
Thank you.

Petre
Petre

Petre

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Level
0
2 / 100
points

Actually, this forum is not customer service. We are all customers like you who like to share tips, help find answers and discover things.

 

You need to contact Fizz support for help on specific account or order problems.

 

Here is how you can reach them from your Fizz account web page:

 

Log into your Fizz account.

Make your way to the Solution Hub.

On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.

Alternately, you can use Facebook Messenger ( https://www.facebook.com/fizzca/ ) or Twitter ( https://twitter.com/fizz_ca ) to chat with them

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Other answers

Gualberto
Gualberto

Gualberto

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Level
3
2013 / 5000
points

We are users. You gotta speak with them.

As others mentioned, posting here will not help you unless a Fizz employee happens to see this. Most members on these forums are just regular users.

Petre,
We are Fizz users like you.
You really need to get help about the status of your sim card not delivered and ask to order another one.
Only, Fizz can regulate this situation.
Please, contact the Fizz customer service by chat online .
This service is available only from 8h00 to 21h00, each day.
To get chat online without problem:
First, connect you to your Fizz account.
Then, open a second window and types this adress:
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Olivier
Olivier

Olivier

User level
Level
4
5000 / 5000
points

This is not good

Vincent
Vincent

Vincent

User level
Level
2
896 / 2000
points

Definitely speak with them over chat, but it's good that you posted here to give this situation visibility, it can be a good warning for potential new customers, and raise visibility for agents who might be able to help you. Best of luck! Keep us posted.

Hello Petre,

I'm really sorry to hear that you didn't get your SIM card. Unfortunately, we don't have the possibility to send you another one, as only our courier partner is in charge of the delivery process. I can confirm you that your refund request has already been registered to our financial department and it will be issued in the shortest time possible. We won't force you to order another card, but please bear in mind that this is the only option if you'll still like to activate a mobile plan.

If you'll need further assistance from us, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca or open a contact from your account (My plans - My profile - Contact forms).

Thank you for your patience and understanding.

Have a nice day!
Radu