Fizz ext - no data
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I'm in Montreal, I've set my phone following the Android tutorial on this site, have roaming turned on, am paying for coverage in whole Canada but each time I get Fizz Ext I have absolutely no data (I recall sawing 3g network once on Fizz ext but never worked, this even happens with the regular Fizz network) If I turn on the plane mode On and Off I loose all network for 30sec. (It usually takes a reboot to get a network again) If I go north in the Laurentides, I have no network at all.
What am I doing wrong?
I'm using a Huawei P9 Lite.
Must say I'm pretty disappointed right now...
What am I doing wrong?
I'm using a Huawei P9 Lite.
Must say I'm pretty disappointed right now...
28
Answers
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Check your apn, probably you have a videotron one
The videotron does not work in roaming
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn8 -
do you have enable roaming on your phone5
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APN issue, just follow the totu6
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Please,
Check the The APN Settings on your phone.
You can also ask for more help to Fizz support by chat online( 8h00 to 21h00, each day).
To chat without problem:
First, get to your Fizz account online.
Then, open a second window and types:
https://fizz.ca/en/faq/resolving-issues
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.6 -
First thing I wrote : my APN is already set as requested on the tutorials (see images)
and yes I have roaming ON
Still, Fizz ext does not provide any data6 -
Hi yurgh,
Can you try to add these settings
Type MVNO GID
Value MVNO 55The full configuration
For internet
Name: FIZZ INTERNET APN: mobile.bm Proxy: Not set Port: Not set Username: Not set Password: Not set Server: Not set MMSC: Not set MMS proxy: Not set MMS port: Not set MCC: 302 MNC: 500 Authentification type: Not set APN type: default APN protocol: IPv4 APN roaming protocol: IPv4 Enable/disable APN: checked Bearer: Unspecified Mobile virtual network operator type: GID Mobile virtual network operator value: 55 For the MMS
Name: FIZZ MMS APN: mobile.bm Proxy: Not set Port: Not set Username: Not set Password: Not set Server: Not set MMSC: http://mms.mobile.bm MMS proxy: mmsproxy.mobile.bm MMS port: 80 MCC: 302 MNC: 500 Authentification type: Not set APN type: mms APN protocol: IPv4 APN roaming protocol: IPv4 Enable/disable APN: checked Bearer: LTE Mobile virtual network operator type: GID Mobile virtual network operator value: 55 If all of this does not work, you need to contact the support
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/what-are-fizz-network-settings-apn, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
12 - Go to this page https://fizz.ca/en/faq/what-are-fizz-network-settings-apn, if you are not connect login
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Maybe you have multiple APN settings and the phone is not using the correct one
5
This discussion has been closed.