Answered question

how do i re-activate my plan after i've accidentally unsubscribed?

How do i re-activate my plan after ive unsubscribed?
it's when clicking on the notification, the page it brings me to does not exist,
there is no option to reactivate.

tatyana
tatyana

tatyana

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0
54 / 100
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Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

You should have a button to do so "Reactivate", try also with a different browser if you do not see it.

If it does not work, contact the support ASAP

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

MichelP
MichelP

MichelP

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Level
4
5000 / 5000
points

Tatyana,
You're suppose to see a button : Reactivate.

Please, contact the support for Fizz by chat online (8h00 to 21h00, each day).
To get this help without problem:
First, get connected to your Fizz account.
Then, open a second window and types:

https://fizz.ca/en/faq/resolving-issues
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click om ot.
Your chat session with Fizz begins.

Dani
Dani

Dani

User level
Level
3
4848 / 5000
points

Communicate with them by Messenger, thats what Work best for me.

KaL
KaL

KaL

User level
Level
1
518 / 750
points

If you dont have the option
you need to msg fizz (by fb messenger its a good issue for me)

Olivier
Olivier

Olivier

User level
Level
3
2294 / 5000
points

yes just to reactivate your plan

Jimmy
Jimmy

Jimmy

User level
Level
3
3009 / 5000
points

Shouldn't be too hard normally.

sman
sman

sman

User level
Level
3
2375 / 5000
points

Tatyana, did you found the button?

Jimmy
Jimmy

Jimmy

User level
Level
3
3009 / 5000
points

The best solution is to speak with them

vanigh
vanigh

vanigh

User level
Level
2
887 / 2000
points

Welcome back to Fizz in advance. :)

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Tatyana ,

I see on your account that your Home Internet plan has been cancelled. You'll have to log-in to your Fizz account and go My plans - under your deactivated Home Internet plan you'll see a green "Reactivate" button. Click on it and follow the steps to reactivate your plan again. You may have to schedule a new appointment and have another technician to arrive at your house to check the connection. Please check this faq link to guide you further: https://fizz.ca/en/faq/how-do-i-manage-appointment-techni.... You can also reach us via live chat or facebook messenger and we'll help you further:
https://fizz.ca/en/contact-us / https://facebook.com/fizzca.

Have a good one!
Radu