Answered question

It seems a problem with the network, you are not the first one reporting this error
 
Try to reboot the phone, sometimes it helps

 

If it does not help

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Louis-Phillippe
Louis-Phillippe

Louis-Phillippe

User level
Level
1
258 / 750
points

I'd suggest trying to reach out customer service chat if you want them to have a look at it. From our side, it's hard to tell if you have some signal issue, a cellphone issue or some network issues like Mike suggested.

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/solutions
     if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

 

MT
MT

MT

User level
Level
3
2260 / 5000
points

You should contact Fizz.

Kim,
It happened to me 2 times today after talking about10,12 minutes.
I heard 3 bips before the conversation was cut.
I just communicate 2 times this afternoon with a Fizz agent by chat.
For me, restart my iphone doesnt help at all.
The last communication with Oana, propose me to change fizz LTE network to choose the 3g network.
I will experiment that option for a few days
I hope it will help you and will work for you.
I hope Fizz find a solution rapidly,
I have experimented this problem many times for about a week ago.
FTryor today, try to use the 3g network and chat with them if it's not working.

Rares
Rares

Rares

User level
Level
2
855 / 2000
points

Happened to me again today after about 10 minutes in a call.Better keep my calls short I guess.

ALLISON
ALLISON

ALLISON

User level
Level
4
5000 / 5000
points

It seems to be a problem on Fizz's end of things, but definitely report it to their customer service people. They seem to be very slow to admit there is a problem and underestimate the full extent of the problem if it isn't reported to them multiple times.

Alexandru
Alexandru

Alexandru

User level
Level
0
12 / 100
points

I have the same problem
Is been Almost a week , after 5 minutes I heard 3 beeps and after I lost the call ,
I have contacted fizz ,

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Everybody,

We are really sorry for this situation. Our technicians are already working on the matter. They are doing all they can to get everything back on track as soon as possible.

Thank you for the understanding!
Have a good one!
-Bogdan

According to Fizz' status page: https://fizz.ca/fr/faq/etat-services There are no major outages.

Personally, I'm not sure they would list all of their trouble tickets here...

Dropped calls can occur for various reason, from the cell towers, to the call swapping, to transfer to/from LTE/HPSA/etc to the actual mobile phone too busy.

If you can identify when the dropped calls occur (always at the office, or every time you're in your car crossing the bridge, etc.) then you can contact Fizz support to get them to investigate further.