Answered question

my mobile does not recognize the sim, i have updated the software but it still the same, what should i do?

i have followed the steps but it appears like if there was not a sim card

Lucia
Lucia

Lucia

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Mike
Mike

Mike

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Do you have a specific error?

I believe that your phone is locked by the previous provider
https://fizz.ca/en/faq/how-do-i-unlock-my-phone

If it is locked you need to contact the previous provider in order to be unlocked it is free bylaw

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Olivier
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did you have an unlocked pohone ?

poker85
poker85

poker85

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All works now ?