Answered question

no sim error message ?

Hello, I have a "no sim" error message. I can't make phone calls (or receive them). I have tried rebooting, removing and reinstalling my sim card, and I am up-to-date with all my software updates (iPhone)

Anyone else have this issues ?

Dominic
Dominic

Dominic

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Mike
Mike

Mike

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Did you try the SIM in an other phone?
I believe that you should contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/solutions
    , if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Mike
Mike

Mike

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5000 / 5000
points

Do you have minutes or unlimited calls?
Do you have the signal? You are under the Fizz coverage?
Is your phone compatible with Fizz?

Dominic
Dominic

Dominic

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0
14 / 100
points

Yes, to all that was mentioned.

france
france

france

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Level
0
35 / 100
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Try inserting your SIM into another device. If the error message still there, it's most likely your SIM is faulty.

or https://fizz.ca/en/faq/what-are-fizz-network-settings-apn