no sim error message ?

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Dominic D. #4512
Dominic D. #4512 Posts: 5 ✭✭
in My Mobile
Hello, I have a "no sim" error message. I can't make phone calls (or receive them). I have tried rebooting, removing and reinstalling my sim card, and I am up-to-date with all my software updates (iPhone)
Anyone else have this issues ?

Answers

  • Mike
    Mike Posts: 20,727 ✭✭
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    Do you have minutes or unlimited calls?
    Do you have the signal? You are under the Fizz coverage?
    Is your phone compatible with Fizz?
  • Dominic D. #4512
    Dominic D. #4512 Posts: 5 ✭✭
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    Yes, to all that was mentioned.
  • frances
    frances Posts: 781 ✭✭
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    Try inserting your SIM into another device. If the error message still there, it's most likely your SIM is faulty.
    or https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
  • Mike
    Mike Posts: 20,727 ✭✭
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    Did you try the SIM in an other phone?
    I believe that you should contact the support

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/solutions
      , if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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