Answered question

Only one ethernet port working after disabling wifi on Fizz modem, any help?

Before disabling wifi on Fizz modem, all 4 ports are working. After disabling wifi by the option ''Residential Gateway function'' disabled, just one port is working. Please help me to get the other 3 ports work.

SC
SC

SC

User level
Level
0
2 / 100
points

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Alejandra
Alejandra

Alejandra

User level
Level
2
1137 / 2000
points

And if you re-enable it again ?

Nini
Nini

Nini

User level
Level
4
5000 / 5000
points

Communicate with them by messenger, that’s what works best for me.

Lucas
Lucas

Lucas

User level
Level
2
1766 / 2000
points

It’s not normal, try to contact the support via Messenger

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

It seems normal to me, your are transforming your router in a modem, therefore, you need to add a router that will take care of all your network.
You disable also others functionality

Take a look on the picture, for disable the wifi

Under wireless, basic settings and disable for each frequence 2.4G and 5G

Chris
Chris

Chris

User level
Level
4
5000 / 5000
points

If you put your modem into bridge mode then it's normal. If you just disabled WiFi then it is not. In the second case I would try doing a factory reset to see if that fixes the issue.

Tee
Tee

Tee

User level
Level
1
146 / 750
points

GBy is correct. Disabling residential gateway puts your modem in bridge mode and only 1 ethernet port can be used which then connects to your home router. Your home router is then repsonsible for providing more ethernet ports.

Thanh
Thanh

Thanh

User level
Level
3
2151 / 5000
points

Have you been able to take care of it ?

As mentioned, disabling the Residential Gateway function is NOT the way to disable just the wifi. It does disable wifi, but it also disables the router functions. At that point only one connection makes sense, and that is to connect it to a separate router which will handle multiple devices.

If you just want to disable wifi, find that option in the wireless settings and disable as needed.