Can’t make phone calls
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Answers
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Did you try to reboot the phone?
Make sure you have minutes
Do you have the possibility to test the SIM with an other phone?If the situation cannot be reproduced, it may be an issue with the line and/or the original SIM card. Report this issue to one of our https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why. You need to be logged
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Are you on coverage zone ?6
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Dina,
Do you have problems with the payment of your plan?
Maybe reboot your phone.
If nothing works:
Ask for support from Fizz by chat online (8hh00 to 21h00).
Go to your Fizz account online.
Then, Type:
https://fizz.ca/en/faq/resolving-issues
Wait until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session is on.3 -
Dina,
Did your plan has been paid normally?
Try to restart your phone.
If you need more help, try to contact Fizz support by chat online (8h00 to 21h00).
First, open a session on line and access to your fizz account.
Then, type:
https://fizz.ca/en/faq/respolving-issues
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session is beginning.4 -
Try discussing with them in that case.6
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Contact the Fizz support, this is not normal
Have a good day5 -
Please contact support asap please4
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some good suggestions here. Did any fix your issue?3
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If none of the answers helped, communicate with Fizz by messenger , that’s what works best for me.4
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Thank you all for the helpful advice but I tried everything. Payment was done, phone rebooted, coverage available, rest to the network setting for the phone was made. I can use the data and make calls through Skype, WhatsApp but I can’t call using cellular or receive calls directly.5
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if you have the sim card for another company then put that in your phone.
when you see that your phone has switched network settings put in your Fizz sim.
that's the only other idea i have for resetting some settings.4 -
Hi Dina,
I'm really sorry for this issue!
In order to check your situation, could you please contact us directly via chat, with more information? From what I can see on my end, your plan is active and you have minutes included in your plan.
The other members told you how to contact us directly
Thank you,
-Luciana4 -
Ask fizz support through chat.3
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