Answered question

Internet issue

Internet Issue since last weekend

ibra
ibra

ibra

User level
Level
0
11 / 100
points

You need to contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/solutions
    , if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

hc0468
hc0468

hc0468

User level
Level
2
1424 / 2000
points

Don't wait so long to report issues. Also, more detail means better help.

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Ibra,
You need to contact the support online from Fizz (from 8h00 to 21h00).
Please, chat online with them.
First, access to your fizz account online.
Then, type this adress:

https://fizz.ca/en/solutions
Wait a few seconds until you see the green bubble chat down to the right of the page.
Whem you see it, click on it.
Your chat session is beginning with Fizz.

Lucas
Lucas

Lucas

User level
Level
2
1766 / 2000
points

You’ll need to contact the support for that. My internet connection has no issue (MTL)

ibra
ibra

ibra

User level
Level
0
11 / 100
points

There have been wider issue for most Videotron users on the South side (leaving Brossard) and that seems related to last Sunday weather.

My connection is coming up and down every 5mins and Support could not help much.

Alejandra
Alejandra

Alejandra

User level
Level
2
1137 / 2000
points

I am in Greenfield Park and have had no problems at all =\.

You didn't give any details about the problem. Did you try unplugging the wires and putting them back making sure they are in all the way. Did you try doing reset on the modem? Are the issues only with WiFi or also when plugged with a cable?

Nini
Nini

Nini

User level
Level
4
5000 / 5000
points

If you have solved your problem please choose the best answer to close the discussion.

problem solved?
plz choose the best answer to close the subject and stop notifications :)
If you want to explain the issue before you're welcome too !!

Gualberto
Gualberto

Gualberto

User level
Level
3
2013 / 5000
points

Did you solve it ?

Gualberto
Gualberto

Gualberto

User level
Level
3
2013 / 5000
points

Honestly. Did you ?

Gualberto
Gualberto

Gualberto

User level
Level
3
2013 / 5000
points

Is it fixed ?