Answered question

I cannot confirm payment and activation

Hi,
I have been trying to activate my Sim card, but every time I try to set up a payment it gets blocked. We have tried with 2 different cards with both the correct address and more than enough funds. I got my account reset by Fizz mobile and the same problem occurred. It is also pertinent to say that one of these cards worked with my partner on the same day with her Sim card activation with Fizz mobile. I used the chat and spoke to Catalin which said that I could use the sim card with another email address, but it didn’t work as that Sim card is already linked with the first email address I used. I have cleared my browser history and I also went on incognito mode. Nothing has worked. It doesn’t seem that I’ll be able to use that SIM card. We have contacted both credit card companies and they aren’t blocking the transaction. Can I please have another SIM card.

Henry
Henry

Henry

User level
Level
0
1 / 100
point

You need to contact the support again to ask them the question

 

CHAT

 

Go to this page https://fizz.ca/en/faq/what-payment-methods-can-i-useif you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Your SIM card is linked to an email address?
If you say that because you order it with the first account, this is not important

If I understood correctly it is the problem with the credit card, do you have a specific error message?

Olivier
Olivier

Olivier

User level
Level
3
2294 / 5000
points

Please contact support