Got SIM card envelop with no SIM card inside

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edgmsh
edgmsh Posts: 2 ✭✭
in Welcome and join
I ordered a sim yesterday card and got an envelop in my mail box today. Problem is it's empty. There is no SIM card inside. Just glue :) on which it has to be attached. Looks it was sent out too fast :)

Answers

  • Mike
    Mike Posts: 20,727 ✭✭
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    For this problem you must contact the support

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT


    • Go to this page https://fizz.ca/en/faq/how-do-i-order-sim-card, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • sman
    sman Posts: 4,302 ✭✭
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    Whizz is a Fizz's employee therefore follow his instructions
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Eduard,
    Sorry for this missing sim card. Maybe, you'll be obliged to order another sim card and ask for refund.
    Please, refer you to the Fizz support customer online by chat.
    This service is available from 8h00 to 21h00.
    First, connect you online and access to your fizz account.
    Then, type this adress:
    https://fizz.ca/en/faq/how-do-i-order-sim-card
    Wait until you see the green bubble chat down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz.
  • sman
    sman Posts: 4,302 ✭✭
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    Did you read the Whizz informations?
    "Sorry for this missing sim card. Maybe, you'll be obliged to order another sim card and ask for refund."

    Whizz already apologized for that, and he gave the instructions, more than that?
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