Answered question

I can't adjust my plan, is the button not working?

I'm trying to change my plan for the next month, I go into My plans>Manage plan>Adjust plan>Change plan, but it seems like the button "Change plan" does not work. Nothing happens when I click on it.
The button "Buy an Addon" does work.

I'm using chrome, but I also tried with firefox and mobile chrome.

Hello Samuel,

Thank you for letting us know and for the uploaded video, it's really helpful!. I see that you've chatted with one of my colleagues about this situation and a ticket has already been created on your account. I've just checked it and it's currently in progress. Our technicians will try to get to the bottom of this issue and fix it. When we'll have the confirmation, we'll inform you immediately via the email associated with your account.

Thank you again for your patience and cooperation Samuel.

Have a nice day,
Radu

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

You are the second one today reporting the same problem.
I will suggest to contact the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/contact-us, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Charles2rg
Charles2rg

Charles2rg

User level
Level
0
60 / 100
points

I believe that there is currently a problem contact support and you should be able to get it adjusted

Ala
Ala

Ala

User level
Level
0
21 / 100
points

I'm having the same issue, I'm trying to contact support chat but no luck so far

Finally I got someone, they will escalate the issue to tech support

Vincent
Vincent

Vincent

User level
Level
2
879 / 2000
points

Same issue on my end, the service may have come out of beta, but there certainly are still some kinks to work out with the user experience!

Ala
Ala

Ala

User level
Level
0
21 / 100
points

Yes ... Issue been resolve, thanks for the support team!