Why I still received pending message for my order?

Chien-pang
Chien-pang Posts: 2 ✭✭
My plan number is ********. Since last week I already received e-mail to conform my address twice, and I've chat with an representative for this issue. I'm the first time subscriber and I don't have fizz internet at same address!

Answers

  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    You will need to communicate with them by messenger, that’s what works best for me.Good luck with this issue.Welcome to Fizz!
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭
    Most of the people in this community are customer like you. We can't help you with that. You need to contact support.
  • MichelP
    MichelP Posts: 8,733 ✭✭
    We are Fizz users like you.
    Please, contact the Fizz support for help by chat (8h00 to 21h00).
    https://fizz.ca/en/contact-us
    Wait until you see the green bubble chat down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • Aaron T. #7761
    Aaron T. #7761 Posts: 62 ✭✭
    What did the Rep you talked to say?
    Do you have a SIM card already?
    I'm just trying to better understand what the issue is.
    you say pending.. where do you see that?
    It is probably a billing issue but it could be other things too.
    We are just part of the community here but will try to help where we can.
  • Chien-pang
    Chien-pang Posts: 2 ✭✭
    Hey! guys! Thanks to all that give the suggestion!
    Just talk with consumer service via Messenger.
    Because my credit card didn't go thought at first time, there is a pending order still existed. I'll just disregard it.
    ------------------------------------------
    To Aaron,
    I'm home internet subscriber. The best way to solve the issue, is to talk with them via Messenger.
    Good luck!
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
    call the support t please
  • Alejandra D.
    Alejandra D. Posts: 272 ✭✭
    Administrative issues. Speak with them.
This discussion has been closed.