Answered question

Home wi-fi is not working

Even if on my computer the wifi symbol is on, internet doesn't work. on the modem, the little arrow pointing down is clicking and green while the 2,4 G and the 5 G symbol are still on the green light. Not only my computer is not working but all the other devices including my phone are in the same situation. What should i do?
P.S. and nobody is answering me on the facebook chat

Camilla
Camilla

Camilla

User level
Level
0
1 / 100
point

Try to reboot the modem

 

If the arrow is blinking green the modem is searching for synchronize therefore check the coaxial cable if it is well connected

 

if it does not work chat with them, I prefer and it is fast

 

CHAT

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Camilia,

Please, try to reset your modem.
Put in a needle back at the center of your modem for about 35,40 seconds.
Wait until you see all the lights of your modem are on (3,4 minutes).
It can solve your problem.

If not, please chat online with Fizz team for further specific support:

https://fizz.ca/en/faq/resolving-issues

Marcel
Marcel

Marcel

User level
Level
0
49 / 100
points

1.Unplug the power supply of the ROUTER and wait 2 minutes
2. Replug the power supply of the ROUTER and wait 5 minutes

If Internet still not working

1.Unplug the power supply of the ROUTER
2.Unplug the power supply of the MODEM wait 1 minute
3.Replug the power supply of the MODEM and wait 2 minutes
4.Replug the power supply of the ROUTER and wait 5 minutes

Works all the time...unless your internet supplier has an issue at their end

sman
sman

sman

User level
Level
3
2416 / 5000
points

Try un factory reset

 

If you want to re-enable the Wi-Fi capability of your Fizz Wi-Fi modem, you'll need to reset it to its factory settings by holding down the reset button on the back of the device for ten (10) seconds.

Marcel
Marcel

Marcel

User level
Level
0
49 / 100
points

Since you are using a FIZZ Modem,

1.Unplug the power supply of the ROUTER and wait 2 minutes
2. Replug the power supply of the ROUTER and wait 5 minutes

If Internet still not working

1.Unplug the power supply of the ROUTER
2.RESET the MODEM By pressing the button in the back for 10 seconds
3.Replug the power supply of the ROUTER and wait 5 minutes

Dani
Dani

Dani

User level
Level
3
4963 / 5000
points

If all of the above answers don’t help, communicate with them by messenger, that’s what works best for me.Good luck with this issue!

Olivier
Olivier

Olivier

User level
Level
3
2294 / 5000
points

yes rebooting the modem can fix this issue

Alejandra
Alejandra

Alejandra

User level
Level
2
1137 / 2000
points

Better with the solution hub chat than facebook for sure.

Chris
Chris

Chris

User level
Level
4
5000 / 5000
points

If it was me, I would try the following:

  • unplug BOTH cables from the modem, and plug them back in (making sure that the coax cable is in properly)
  • If you still have the problem, stick a small pin into the reset button. This will earace all settings and perhaps fix your issue
  • If you still have issues then contact Fizz support by facebook. It takes a bit longer for them to respond but it is more convenient than waiting around for them to respond on the chat.
Dani
Dani

Dani

User level
Level
3
4963 / 5000
points

If you have solved your problem, please choose the best answer to close the discussion.Thank you!

Thanh
Thanh

Thanh

User level
Level
3
2151 / 5000
points

Please close this

Gualberto
Gualberto

Gualberto

User level
Level
3
2013 / 5000
points

Solved it ?

Martin
Martin

Martin

User level
Level
2
1058 / 2000
points

Reset modem/router