Answered question

When will the _shortcode.RECURRING_PAYMENT error in transaction history be fixed?

I can't see any data in my transaction history. All I get is a _shortcode.RECURRING_PAYMENT line and that can't go well if I want to get my bill reimbusted by my work. It's been a couple of weeks now. It's not a browser issue, I've tried numerous with the same result.

kkspike
kkspike

kkspike

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MT
MT

MT

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I found a work around that works for me : once you're in transaction history

  • choose year 2020 ( wait for 5 seconds )
  • choose year 2019 ( wait for a few seconds ) : and you'll see "Month Plan" instead of _shortcode.RECURRING_PAYMENT and the details should be good

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Other answers

Mike
Mike

Mike

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They have problems with that at the moment
However, you should be able to see a line with a negative amount

Sylvia
Sylvia

Sylvia

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Can you submit your credit card statement to your work?

MichelP
MichelP

MichelP

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Fizz is still experiencing for some fizz acount some displaying problems about the historic of transactions (invoices).

Maybe, try to contact the fizz support by chat online (8h00 to 21h00).

https://fizz.ca/en/faq/resolving-issues

Mike
Mike

Mike

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Olivier
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Olivier

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thanks fort he information Mike