Answered question

Data being used in the wrong order

I have a perk that expires in 30 days, a gift that expires in 60 days and data from my monthly plan. Obviously I would like the perk to be used first. However it's the gift that is being used. Is that normal? Is there any way to force it to use the perk first?

Sylvia
Sylvia

Sylvia

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Olivier
Olivier

Olivier

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Hello Sylvie,. Gift always use data first. Nothing you Can Do about that. Sorry.

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I am new, therefore, I can be wrong
But I read somewhere that are supposed to be used in the chronological order, however, if you activated the perks you should finish the block that you already start to use, I suppose.

Nini
Nini

Nini

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Unfortunately, it is their protocol!

Sylvia
Sylvia

Sylvia

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Thanks for replying. Would the usage at least switch over to the perk after using the gift? It wouldn’t make sense if it started using the data from the monthly plan after using up all the gifted data.

clau3166
clau3166

clau3166

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I would be interested in knowing what the solution was to that. Have you been able to chat with the team to confirm/ Thanks!

These things should be clearly written in the plan details. It doesn't make sense to have to turn to the community forums for this, and potentially get wrong information.