Unanswered question

Technician missed the appointment

After 2 confirmations received today that the technician will come and bring the modem, and 5 hours wasted time, I have got a call from videotron with very disrespecting tone a lady said "there are won't be any installation today for you". I was really shocked! I schedule this appointment 7 days in advance and they did not make it because somebody did not plan upfront. The lady simply said "I have no technician available today for you! What should I do now and how to proceed with this disrespect. Not to say that I already paid for this month and I am not getting any service. On top of this I just saw in my account that I missed the appointment. This is unbelievable!!! Any suggestion to whom I should complain before I write to "Office de la protection du consommateur"?



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