Answered question

I paid twice, how to refund the part of overpayment?

Activation number, because of your network, I paid twice, how to refund the part of overpayment?

l
l

l

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0
3 / 100
points

Hello,

I'm really sorry to hear about this situation!

We'll try to help you further, but I'm kindly asking you to contact us in private by chat (the only secure channel for sending sensitive information) For the contact details, please follow this link: https://fizz.ca/en/contact-us.

Please do not post private information here, as this is a Community hub and everyone will be able to see it. Thank you for your understanding.

Have a good evening!
Radu

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Other answers

Here we are users

You need to contact the support and ask for a refund, be ready to show the the credit card statement, they can ask to see the transactions

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/solution
    , if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Olivier
Olivier

Olivier

User level
Level
3
2294 / 5000
points

sorry i don't offer support to japan. did you have english/french receipt?

Dani
Dani

Dani

User level
Level
3
4932 / 5000
points

Communicate with them by messenger, that’s what works best for me.

Dani
Dani

Dani

User level
Level
3
4932 / 5000
points

Communicate with them by messenger, that’s what works best for me.

Louis-Phillippe
Louis-Phillippe

Louis-Phillippe

User level
Level
1
258 / 750
points

Is your issue resolved?

I have noticed that Fizz doesn't take care very quickly of personal information / security issues when users post their coordinates on this forum. They could get in trouble legally, unless they have some small characters paragraph somewhere saying they are not liable...

Dani
Dani

Dani

User level
Level
3
4932 / 5000
points

Please close the discussion by choosing the best answer if your problem is solved.