Why doesn’t my STB (Setup box) have any internet signal when connected to Fizz router/modem?

ROMEL
ROMEL Posts: 3 ✭✭
I have a setup box used for streaming tv that seems to have lost connection with my new fizz router. It worked for the first day but now there is no more internet signal passing thru. I tried different Ethernet cables and ports from the back of the router. I also tried hard rebooting both devices. Anyone have any suggestions? Thanks!

Answers

  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
    Hi Romel, what is your setupbox ?
  • MichelP
    MichelP Posts: 8,733 ✭✭
    I am curious too,
    what is your set-up box?
  • ROMEL
    ROMEL Posts: 3 ✭✭
    It’s an IPTV setup box I pay monthly service for allowing direct streaming of filipino channel. Please see attached pics for reference. Thanks for the suggestions!
  • Jimmy N. #14505
    Jimmy N. #14505 Posts: 620 ✭✭
    Who sold it to you ? Maybe refer to them.
  • sman
    sman Posts: 4,213 ✭✭
    It seems that your box have a problem getting the IP
    try to set a static IP
    IP 192.168.0.99
    NetMask 255.255.255.0
    gateway 192.168.0.1
    DNS 8.8.8.8
    DNS 8.8.4.4

    I do not know the Fizz's IP for the DNS
  • ROMEL
    ROMEL Posts: 3 ✭✭
    I tried static values but still no good. I’ll contact the setup box company to send me a new box. Perhaps something inside got fried when connecting it to the new fizz router. Thanks for all the suggestions.
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