Voice mail not working

My voice mail cannot be set-up, I receive message but when I try to open it, it close itself directly.

Answers

  • MichelP
    MichelP Posts: 8,733 ✭✭
    Tristan,
    Please try to restart your phone.
    If nothing change,
    Contact the fizz support by chat.
    This service is available from 8h00 to 21h00.
    First, connect you to your Fizz account.
    Then, type this adress:
    https://fizz.ca/en/solutions
    Wait until you see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • sman
    sman Posts: 4,217 ✭✭
    If you already tried to reboot the phone, contact the support as Mike explained.
  • Lucas A. #13141
    Lucas A. #13141 Posts: 354 ✭✭
    It looks like to be a phone issue, and not a network issue. Try restarting your phone
  • Mike
    Mike Posts: 20,643 ✭✭

    Please stop thinking that the APN is a problem for everything

    When you asking for direction do you like that a guy is sending you in the opposite direction (it is an example, therefore, do not tell me that you have a GPS)

     

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

     

    Even with a poorly configured APN, you’ll be able to make and receive calls and texts. You will also have internet access when connected to a Wi-Fi network.

  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,715 ✭✭
    just to reboot the phone, it will work
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    Communicate with them by messenger, that’s what works best for me.
  • Jimmy N. #14505
    Jimmy N. #14505 Posts: 620 ✭✭
    Make sure you have voicemail activated in your plan.
    Reboot the phone.
    Maybe try a network reset as last resort.
    Speak with a rep.
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    Please choose the best answer to close the discussion.
  • Whizz
    Whizz Posts: 18,809 admin
    Hello Tristan,
    I'm really sorry to hear about this!
    If you haven't managed to resolve this situation, please take a look at our dedicated faq link: https://fizz.ca/en/faq/how-do-i-set-up-my-voice-mail.
    If still won't work, to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
    You can also send a message via Facebook Messenger: https://facebook.com/fizzca or open a contact form from your account (My plans - My profile - Contact forms).
    Have a good day!
    Radu
This discussion has been closed.