Answered question

Voice mail not working

My voice mail cannot be set-up, I receive message but when I try to open it, it close itself directly.

Tristan
Tristan

Tristan

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Level
0
3 / 100
points

Try to restart your phone and if it does not work contact the support too let them check

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Tristan,
Please try to restart your phone.
If nothing change,
Contact the fizz support by chat.
This service is available from 8h00 to 21h00.

First, connect you to your Fizz account.
Then, type this adress:

https://fizz.ca/en/solutions
Wait until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

sman
sman

sman

User level
Level
3
3547 / 5000
points

If you already tried to reboot the phone, contact the support as Mike explained.

Lucas
Lucas

Lucas

User level
Level
2
1766 / 2000
points

It looks like to be a phone issue, and not a network issue. Try restarting your phone

Please stop thinking that the APN is a problem for everything

When you asking for direction do you like that a guy is sending you in the opposite direction (it is an example, therefore, do not tell me that you have a GPS)

 

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

 

Even with a poorly configured APN, you’ll be able to make and receive calls and texts. You will also have internet access when connected to a Wi-Fi network.

Olivier
Olivier

Olivier

User level
Level
3
4126 / 5000
points

just to reboot the phone, it will work

Nini
Nini

Nini

User level
Level
4
5000 / 5000
points

Communicate with them by messenger, that’s what works best for me.

Nini
Nini

Nini

User level
Level
4
5000 / 5000
points

Please choose the best answer to close the discussion.

Hello Tristan,

I'm really sorry to hear about this!

If you haven't managed to resolve this situation, please take a look at our dedicated faq link: https://fizz.ca/en/faq/how-do-i-set-up-my-voice-mail.

If still won't work, to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca or open a contact form from your account (My plans - My profile - Contact forms).

Have a good day!
Radu