Answered question

What does "unlimited" mean for Fizz Internet?

The advertisement states: "Truly all-inclusive unlimited plans. Don’t fear hidden fees — the Wi-Fi modem is included, there are no shipping or installation fees3 and you never pay overage charges."

 

Does Fizz have a definition of what "unlimited" means to them? Is there a "fair use" policy or other limitations to "unlimited"?

MichelP
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It means really unlimited.
Fizz internet is for personal use and unlimited use.
That's all.
Dont search problems!

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MichelP
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It means really unlimited.
You can dowload unlimited times during the month.

Mike
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On the service agreement the do not say nothing therefore is a real unlimited

Jorge
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You pay exactly what you see. You use all you want. Is really unlimited

It means no limit as to how much data you download as well as no limit on the amount of time spent on the internet (i.e. time spent connected to internet). So you will never ever be charged overage fees.

Lucas
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The only restriction I can find is that it must be for personal use, not for commercial use

If you could provide links to official policy documents with your answers, that would be great.

 

As many have mentioned, the focus seems to be that "you never pay overage charges" which is great, but that doesn't necessarily mean there are "no limits".

I'm not likely to use a huge amount of bandwidth (typically ~400GB/month, all time max ~800GB) so I don't anticipate any issues. However, I think it is important to fully understand policies, which is why I asked this question.

Victor
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Last month I downloaded 2 TB of data, no problem, I don't do that often but you can be sure that unlimited is unlimited, I pay $37 for 120 down and 20 up

sman
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hc0468 you are the only one with kids, xbox, iptv, YouTube etc

The 120 Mbps access is subject to the traffic management policy2.

https://fizz.ca/en/faq/internet-traffic-management-policy

This can be found in the service agreement:(I stripped out some info like prices)

```

Home Internet Services

Miscellaneous fees

Additional information
Plan details Monthly fee
Access speed
1
- Download Up to xx Mbps $yy.00
- Upload Up to zz Mbps
Data transfer limit Unlimited

```

 

Olivier
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Thats trie. Real Unlimited.

The advertisement states: "Truly all-inclusive unlimited plans. Don’t fear hidden fees — the Wi-Fi modem is included, there are no shipping or installation fees3 and you never pay overage charges."

 

What you see is what you get. For the most part, there are no added footnotes, references or quotes used.

 

You can opt to pay $30 for VIP installation, but it's not needed if you know how to plug in the modem yourself.

 

There is a note regarding the highest speed plan

The 120 Mbps access is subject to the traffic management policy2.

For more info: https://fizz.ca/en/faq/internet-traffic-management-policy

Nini
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If you found the best answer, please choose it to close the discussion.

Vincent
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It means exactly what it says, unlimited. That said, they do throttle certain services on the 120 speed, as stated. It's a little unfortunate, but others have stated it's not bad.

Unfortunately, "unlimited" generally does not mean no limits when used for telecom marketing.

Many examples of this global phenomenon:


https://www.whistleout.ca/CellPhones/Guides/truth-about-unlimited-data

https://www.theverge.com/2018/6/28/17507322/best-unlimited-data-plans-verizon-att-tmobile-sprint

https://www.thejournal.ie/unlimited-plan-meaning-1722859-Oct2014/

https://www.aseantoday.com/2017/05/unlimited-is-not-unlimited/

Some possibilities for limits to "unlimited" plans:

  • Hidden limits after which there are overage charges. Fizz mentions no overage charges. Good.
  • Throttling after certain amount of usage or during peak hours. Fizz mentions no throttling except for 120Mbps plan. Good.
  • Traffic shaping or prioritization for certain types of traffic. Fizz mentions they don't do this. Good.
  • Other limits in "fair use" policies. I have not found mention of such policies from Fizz.

 

It may seem like a subtlety, but a lack of evidence for limits is not the same as evidence for no limits. Either it can be defined in explicit policies or it could be at the ISP's discretion.

 

So far Fizz policies seem good, but I would still prefer to see details in writing defining what they mean by "unlimited".

All my posts to this topic have gotten mod'ed and the last one never appeared (update: it finally appeared after 3 days, and is the post before this one). Take that as you will...

 

Unfortunately, "unlimited" generally does not mean no limit in telecom marketing.

 

UPDATE: The "best answer" was not selected by me...

UPDATE2: I posted a follow up question with more details from the Service Agreement: https://community.fizz.ca/questions/2220470-unreasonable-disproportionate-use-unlimited-service-mean-fizz-internet

Hmmm, every answer to date seems to tell you the same thing. Unlimited really means unlimited. At this point only way to get a definite answer is to contact Fizz directly via chat and ask them to define unlimited since you aren't accepting any answers from the community since the community can only quote the website/service agreement we received.