Answered question

contact support

How can I contact support ? thanks a lot

JOANNA
JOANNA

JOANNA

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here how to contact them

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

 

  • Go to this page https://fizz.ca/en/solutions
    , if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

You can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Joana,
Open a session online and access to your account
Then, type this adress: https://fizz.ca/en/solutions
Wait until you see the green chat bubble down to the right of the page.
When you see it. click on it.
Your chat session with them is on.

Nini
Nini

Nini

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Communicate with them by messenger, that’s what works best for me.

Help
Solution hub
Click on any topic specifically (you have to do this or the bubble won't appear).
A bubble will appear after 5-7 sec bottom right corner.

Hooe this helps.

If you have time, the best way is by chat because they respond more quickly. If you don't, facebook messenger is best because you just write to them there and you don't need to wait around.

Claudia
Claudia

Claudia

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It seems that you have received your answer Joanna. Can you please close the conversation by choosing your best answer to your question? Thank you!

Olivier
Olivier

Olivier

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Facebook is the best way