Answered question

Sine they both belong to Quebecor, is swapping from Videotron Internet to Fizz Internet require anything in particular?

I've been with Videotron Internet since July and I would like to move to Fizz Internet since I already have a cell phone plan with them. Will I be able to use the same modem or will I need to return it to Videotron to get a Fizz modem? Do you know if there's a transition time where I'll be stuck offline?

Thank you

ygravel001
ygravel001

ygravel001

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You need to unscribe to Internet Videotron after your fizz internet will be activated and return their modem..
Subscribe to Fizz internet, choose a plan and a date of installation.
A technician will bring you the fizz modem.
it's very easy to install yourself your modem.
Enjoy Fizz internet.

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Other answers

You need to return the Videotron's modem, Fizz will give you a new modem
You should unsubscribe from videotron, only after Fizz will deliver a new modem
Therefore, you need to be overlap the 2 services for a day or two

ygravel001
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Thanks for the reply Mike. Would you happen to know if the transition can be done without any Internet outage?

Sari
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yes you will have no outage the technician will do the transfer and give you the modem if you paid for the installation he will come and install it for you otherwise he will just handed to you and you will plug it.

Maurice
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AS Sari states, there is very little downtime.
The tech "has" to verify the cable quality and he/she delivers the new modem.
The mac address of the new modem has to be authorized and that takes a few minutes after connection. The default settings of the modem/router may be fine with you so you would be down for about 20 minutes. Add 10 minutes to make changes to your WiFi and internal network setting and reboots. Not bad at all.

You'll need to return your videotron modem.
Just decide to subscribe to Fizz internet, and choose a date of self installation. The technicien will bring you your Fizz modem and check your signal. It wont cost you anything for this self installation.
It's very easy to install and we have such information about it.
Enjoy Fizz internet and save $.

Vous devez absolument aviser le fournisseur précedent et payer un mois complet.
Modem needs to be changed. Fizz modem is free (rental included in price so no worry).

There will be no transition time if you cancel Videotron AFTER you get Fizz.

Once the tech comes, you get internet within 15 min.

Me I didn't want to pay 1 extra month with my previous provider so I went offline for 10 days. Depend on how you can go by without internet.

Hope this helps.

Dani
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Mike has the right answer.After all is running well with Fizz, you call Vidéotron to cancel and return their modem.P.S. They will try to offer you the same deal than Fizz, but we all know that that deal won’t last!

ygravel001
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Thank you for the answers everyone.

Shlomo
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if you got your answer to your question please close the question by choosing best answer