Answered question

Quebec visiting Arizona, will I be able to use the FIZZ/ partner network/ coverage or will I require a Wi-Fi connection?

With Cellular Data turned on will I have internet access while in Arizona. I am a Quebec resident using FIZZ. (Or) will I require a location offering Wi-Fi?



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You need a Canada/USA plan, if can still changed for a month

You can change your plan at anytime by loging into your account. Although, the changes you make will only take effect at the beginning of your next payment cycle.


To change your plan:
  1.  Go to My Plans in your Fizz account.
  2. Scroll to the plan you wish to change.
  3. Click on Manage and then Adjust your plan.
  4. Use the Plan Wizard to adjust your data, minutes, texts and Calling Options (international calls and voicemail).
  5. As you adjust your plan details, you will see your new monthly fee in the box below.
  6. When you like what you see, click Save Changes.
  7. Changes take effect at the start of your next payment cycle.

Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle.


When does a plan change come into effect?

Your new plan will take effect (and you will be billed the new amount) at the start of your next payment cycle.



Or you can buy travel addons

Or put money in your fizz wallet

Remember to enable the data roaming




Check this link, you will find all the info


This is only the introduction


If you are travelling, we recommend purchasing a local SIM card. This will give you access to better rates on data. Helpful tip: use messaging apps (whatsApp, Messenger...) to stay in touch on the road instead of calling and texting.


You want to use your cellphone while abroad?

1. To use your cellphone during your trip abroad, you need to buy a Travel Add-On or again add funds to your wallet to pay as you go.

Can’t decide if you need a Travel Add-On or should pay as you go? It depends on how long you will be away and how much you will be using your phone while roaming. If you will be travelling for a long time, choose a Travel Add-On (it’s more affordable, and will be valid until the end of your next payment cycle). If you’re going on a short trip, paying as you go will be more practical.

2. Make sure to activate the roaming option of your phone, or else it'll block your usage. 


Important : You will not be able to make calls while roaming outside your Canada or the United States.
Roaming calls (incoming or outgoing) will be available at a later time. We will update this FAQ when we have a firm date.
In the meantime, you will be able to use data, and send/receive texts when you travel outside your coverage zone. To make and receive calls, you can use messaging apps such as WhatsApp or Messenger.

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