Internet not connecting?

Adelina Y.
Adelina Y. Posts: 1 ✭✭
My modem does not connect to the internet

Answers

  • Jimmy N. #14505
    Jimmy N. #14505 Posts: 620 ✭✭
    When the tech came, was his signal ok ? If yes, it should work.
    Hard factory reset your modem.
    Or contact them.
  • Chris K. #7521
    Chris K. #7521 Posts: 486 ✭✭

    Can you provide a picture of the modem so that we can see what lights are on. It should be as follows:

     

    • solid green
    • solid blue
    • solid blue
    • solid green
    • flashing green

    Are you only trying to connect via Wifi or did you also try with an ethernet cable?

     

  • MichelP
    MichelP Posts: 8,733 ✭✭
    Adelina,
    Have you tried to do a reset of your modem.?
    In the center, at the back of your modem. There is the place with a needle you put in 40 seconds around.
    Wait until all the lights of your modem are coming back (3, 4 minutes).
    It can you get back your internet connection.
    Check also:
    https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
    If nothing works, ask tomorrow morning for support via chat (from 8h00 to 21h00).
    https://fizz.ca/en/contact-us
    Wait until you see the green bubble chat down to the right of the page.
    When you see it, click on it.
    Your chat session with them starts.
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    If all of those answers don’t work, communicate with them by messenger, that’s what works best for me. Good luck!
  • Berts
    Berts Posts: 824 ✭✭
    Communicate with Fizz by chat or messenger....
  • sman
    sman Posts: 4,217 ✭✭
    I believe that you got your answer, can you please close the discussion clicking on "Make this a best answer."
  • AYTB
    AYTB Posts: 27 ✭✭
    Try to restart yr modem.
  • J D. #792
    J D. #792 Posts: 316 ✭✭
    better contact support
This discussion has been closed.