Answered question

Can't access mobile data

My plan includes 2 GB of data, however the only internet access I have is through Wifi, error message: "No signal. No network available. Consider turning on Wi-Fi"

Titus
Titus

Titus

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You can have two possible problèmes
the configuration of the APN
 
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
 
And the phone compatibility
 
https://fizz.ca/en/faq/compatible-devices

Check this two, if everything is correct you must contact the support

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

 

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 4 p.m. (EST) the 31st of dec.
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

 

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

 

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Nini
Nini

Nini

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5000 / 5000
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Communicate with them by messenger, that’s what works best for me.

Can you place calls or TXT?
The "no signal" message leads me to believe that the phone has no cell connection at all.
If this is the case, ensure the SIM card was inserted correctly.
Try to reboot.
=
If it is only data, then follow Mike's advice
Here are the APN settings
=
APN: mobile.bm
MMSC: http://mms.mobile.bm
Proxy MMS: mmsproxy.mobile.bm
Port MMS: 80
Type APN: par défaut, mms, supl

Titus,
Do you have a compatible phone? Please, check this first.
or
Your problem must be the configuration of your APN Settings.
See the link:
https://fizz.ca/en/solutions/search?keys=APN+Settings

If you cant resolve this problem by you own, please chat with fizz team:

https://fizz.ca/en/faq/resolving-issues
A green bubble chat will appear down to the right of the page.
When you see it. Click on it.
Your chat session with Fizz is on.

Good Luck!

Samtou
Samtou

Samtou

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121 / 750
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Verify if you are in the zone of coverage as well, if it isn't the case, you can have access to fizz partner networks. Then, you will need an other APN configuration. Follow Mike's link to get further information.

If you have a Compatible unlocked phone, and your problem is APN settings here is the proper guide

APN : mobile.bm
Proxy : Not Set
Port : Not Set
Username : Not Set
Password : Not Set
Server : Not Set
MMSC : http://mms.mobile.bm
MMS Proxy : mmsproxy.mobile.bm
MMS Port : 80
MCC : 302
MNC : 500
Authentication Type : Not Set
APN type : default,mms,supl
APN protocol: Ipv4
APN roaming protocol: Ipv4
Enable/disable APN: APN Enabled
Bearer: Unspecified
MVNO type : None
MVNO Value : Not set