Answered question

New voicemail?

Voicemail does not work, was activated dec24

MARK
MARK

MARK

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Mike
Mike

Mike

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Can you explain? What do you mean with it does not work.

Did you activated with your new plan, or you added later on.

If you added later on, did you wait the next billing cycle?

 

This is the guide

https://fizz.ca/en/faq/how-do-i-access-my-voicemail

 

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Nini
Nini

Nini

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Communicate with them by messenger, that’s what works best for me to solve a problem!

Berts
Berts

Berts

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Contact Fizz by chat or messenger....

Hello Mark,

Can you provide us more details? Did the voicemail work before and now stopped working? Or your voicemail was always non fonctional?

I'd try restarting your phone, taking your sim in and out, and messaging them via messenger to try and debug it.

Can anyone leave a voicemail after they call you btw?

Mark,
Please, ask for support by chat with Fizz
This service is available (8h00 to 21h00).

https://fizz.ca/en/faq/reolving-issues
Wait until you see the green chat bubble appear down to the right of the page.
When you see it. Click on it.
Your chat session with Fizz begin.

or contact by facebook:

https://facebook.com/fizz.ca/ Click: Send message

Andréanne
Andréanne

Andréanne

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1
427 / 750
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Have you contacted fizz?

MARK
MARK

MARK

User level
Level
0
13 / 100
points

It was an add on, waited the billing cycle and was activated dec 24. When you call my number it goes to some message,saying, could not find your voicemail,blah blah blah

Nini
Nini

Nini

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Level
4
5000 / 5000
points

Did you communicate with the support?

Thanh
Thanh

Thanh

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Level
3
2151 / 5000
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press 1 and hold it when you are on the keypad screen.