Not getting text at all ?

Not sure if it was posted but I have a buddy that has been texting me and I am not getting them at all. I sent a text to myself and didn't receive it.

Answers

  • Fizzy
    Fizzy Posts: 10,819 ✭✭

    Are your other services working?

     

    Are you able to send text? What about calls? Incoming/outgoing?

     

    Check your Fizz account to make sure you have the correct plan and that service has not been suspended.

     

    Can you check your SIM card on another phone?

     

    If all else fails, contact Fizz support: https://fizz.ca/en/contact-us

     

     

  • Olga P. #15146
    Olga P. #15146 Posts: 719 ✭✭
    Restart your phone. If that didn't work, communicate with customers service by messanger or contact form!
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
    If none of those answers work, communicate with Fizz by messenger, that’s what works best for me.Good luck!
  • Jimmy N. #14505
    Jimmy N. #14505 Posts: 620 ✭✭
    If you have Android Phone, once you have installed the APN settings, you actually need to go and "tick" that you will be using those settings.
    To do so, on your Android Phone:
    1- Connection
    2- Mobile Networks
    3- Access Point Names
    4-Tick "Videotron (media.ng)"
    Hope it helps !
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