Answered question

My pricing increased from 10 cents to 30 cents per minute. What's the story?

I checked my wallet this month and the pricing indicates calls are now 30 cents per minute. They should be 10 cents. I was not notified of any increase.

Philip
Philip

Philip

User level
Level
0
12 / 100
points

I do not have experience on pay per use, probably you are better off contacting the support

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/solutions, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Phillip,
To get the right answer about the price per minute, communicate by chat online with Fizz.:

First, open a session online and get to your account.
Then, types:

https://fizz.ca/en/faq/resolving-issues

Wait until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with them begins.

Nini
Nini

Nini

User level
Level
4
5000 / 5000
points

Communicate with them by messenger, that’s what works best for me.

Philip
Philip

Philip

User level
Level
0
12 / 100
points

Thank you all. I will try the chat or messaging support should that fail

Olga
Olga

Olga

User level
Level
3
3045 / 5000
points

Communicate with them by messanger. That will be the fastest way to solve your issue