Answered question

Im tired of WAITING.

I rescheduled my appointment VIA CHAT and now its been marked AS MISSED for the SECOND time......... Ive been waiting over 10 days for service. The first time he came he wouldn't install the cables and told me.to contact fizz. Fizz told me the install man was supposed to wire the cables yet he leaves???? The second time im waiting all day after work. Fml if it's "missed" again I don't want your lame service.

Stephanie
Stephanie

Stephanie

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Welcome to the Fizz experience. Not everything is perfect, as you can tell, especially in the support department. Your best option is to contact support. Good luck!!

Nini
Nini

Nini

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This is very unfortunate...maybe they are overwhelmed with all the new subscribers, nevertheless it is unacceptable.Communicate with them by messenger, that’s what works best for me.Good luck with this.
P.S. I am very satisfied with Fizz,hopefully you will eventually also be.

Cara
Cara

Cara

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Try tweeting them here: https://twitter.com/fizz_ca?lang=en

Contact them through Messenger, the messages are recorded and they will answer you back as soon as they can, and you dont need to wait next to the chat.

Stephanie,
Unfortunately, the Fizz service installation (Videotron technician) is not aware of all Fizz users and it's not acceptable..
Please,
Try a session online with them tomorrow to talk about your need to get an installation perfectly well done (available from 8h00 to 21h00).

https://fizz.ca/en/faq/resolving-issues

or by facebook:

https://facebook.com/fizz.ca/ Click: Send Message
Good luck!

Stephanie
Stephanie

Stephanie

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Op here. He didn't give me a reason. Just told me to contact fizz. I did. They said he didn't know the procedure, so I reset my appointment then asked in chat for a later time the next day and it was confirmed.
I was home all day except from12 to 4, for work (which wasn't even apart of the hours I requested) and still no one arrived, or emailed or texted/called and it was marked as missed.
I contacted them via fb chat and now my new appointment is exactly 1 week from today. I'm going to miss video chatting my parents on Xmas, unless a library is open or I go to work, or an a&w. . . I've never had a more disastrous experience. . . if I can contact someone else to get here before they can I can't say I didn't try.
Also how can they not be aware of all fizz users when he showed up with a big green fizz box the first time?

Looks like the Videotron Technician didn't feel like working that day... it's sad, hope a friend will help you video chat with your parents on Xmas.

Referral Code 7UJV7

Rares
Rares

Rares

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You should not have your old provider service cancelled before installed Fizz.It took me 3 appointments to have the new internet installed and I don't blame Fizz but only the technicians who are always looking for easy peasy installations.

Whizz
Whizz

Whizz

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Team

Good day Stephanie,

First of all, please accept my heartfelt excuses for the situation experienced.
We understood very well your request and thus, we rescheduled an installation appointment for today, as you were informed via chat.
I hope that everything will be fully functional starting with today and I can only count on your future cooperation.

Best regards,
Cristina Elena.

FizzFanTim
FizzFanTim

FizzFanTim

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I have found contacting Fizz support through chat has been fast and efficient. I had a similar issue to you but contacted them the morning of a visit and they were able to get me a quicker appointment on the fly. Trick is to be proactive on the chat and not wait for the appointment time to pass before complaining.