Answered question

Didn't receive the 1GB Anniversary Data?

Didn't receive the 1GB Anniversary Data?

How do I go about getting it?

CareyPrice
CareyPrice

CareyPrice

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Level
0
1 / 100
point

Strange you must contact the support and ask them

 

When did you activate your plan?

 

If you want to contact the support

 

Here how to do so

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

You can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

christian
christian

christian

User level
Level
0
12 / 100
points

you have to contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

good luck

MT
MT

MT

User level
Level
3
2074 / 5000
points

Have you looked into https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview ( you should see it in there as perks

The gifts were automatic. They were given on Dec 12 and Dec 13 2020.

 

There was a 1 GB perk and 1 GB of data gifted to your plan.

Are you getting any emails from Fizz?

 

 

Whoa, I did not know CareyPrice is using Fizz. Even multimillionaires like to save $.

James
James

James

User level
Level
2
887 / 2000
points

Sometimes you won’t get it instantly. Some people get it a little later.