It's been 3 days after activation of my SIM card and Mobile Plan, still have no access to the calls?

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Ian L. #14755
Ian L. #14755 Posts: 1 ✭✭
in My Mobile
It's been three (3) days that my sim card was activated and paid my monthly Mobile Plan, I still can't make any calls or use my data. How long do I have to wait? I also request for a refund during the waiting period?

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  • Lucas A. #13141
    Lucas A. #13141 Posts: 354 ✭✭
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    It should work now, it takes few hours at most. Try restarting your phone, and put into plane mode for a few seconds. During that time, you can verify if your phone model is compatible with Fizz Network. If it’s still not working after that, contact the support team, they are easy to join by messenger!
  • Vincent B. 13921
    Vincent B. 13921 Posts: 57 ✭✭
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    Hi Ian,

    If you haven't set the APN parameter it might be the cause of you issue.
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    If this doesn't solve your problem, I suggest you to contact Fizz directly at:
    https://fizz.ca/en/contact-us

    You can also contact them using Facebook.

    Best,
    Vincent
  • Patrick C. #14966
    Patrick C. #14966 Posts: 73 ✭✭
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    try the steps outlined by Lucas
    if that still does not work
    try re-inserting the sim card
    while making sure its facing the correct direction
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Ian,
    Your plan doesnt seem active.
    Are you sure your phone is compatible with Fizz network?
    See this link;
    https://fizz.ca/en/solutions/search?keys=What+are+the+téléphone+compatible?
    https://fizz.ca/en/faq/compatible-devices
    Dont lose your time if nothing is working.
    Please, contact the support from Fizz by chat online.
    First, Have access to your account online,
    Then, type:
    https://fizz.ca/en/faq/resolving-issues
    A green bubble chat will appear down to the right page.
    When you see it, click on it.
    Your chat session with Fizz is beginning.
  • Nini G. #13860
    Nini G. #13860 Posts: 1,219 ✭✭
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    Communicate with them by messenger, that’s what works best for me. Good luck!
  • Berts
    Berts Posts: 824 ✭✭
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    Communicate with Fizz ....
  • Alfio
    Alfio Posts: 398 ✭✭
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    If you tried everything mentioned above, contact Fizz directly.
This discussion has been closed.

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