Answered question

Fizz technician was not able to install the service. Appointment marked as missed. What should I do?

The technician came to the scheduled appointment and was not able to install the service. He was saying there something wrong with the cable outside our house. He took back the Fuzz modem and left. He said he will return on Sunday, Dec 15th.
Now I received an email saying that I have missed the appointment: "We knocked, but no one was there. Please reschedule an appointment."

Here are the questions:

  • Why the service was shown as available to install when it's not?
  • Should I re-book the appointment?
  • The technician did not specify what time he will return on Sunday. I'll be at home on Sunday staring only from 11 AM, is there a way to notify him of that?

Fuzz representative, please contact me. I was expecting the internet up and running today. Now I'm in a really bad situation and I need the internet to be installed ASAP.

Ivan
Ivan

Ivan

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0
2 / 100
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Fizzy
Fizzy

Fizzy

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Level
4
5000 / 5000
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The email you received is an automated one.

Logon your account to see if the appointment has already been rescheduled

https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

 

Contact Fizz support if you're not sure what to do about rescheduling the appointment yourself.

https://fizz.ca/en/contact-us

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Other answers

Dani
Dani

Dani

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Communicate by messenger with them,they are usually fast to answer.

MichelP
MichelP

MichelP

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Ivan,
Send a message via Facebook.
It can be a solution to get new fast from them...

https://facebook.com/fizz.ca/ Click: Send Message

Whizz
Whizz

Whizz

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4
5000 / 5000
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Team

Hello Ivan,

I'm truly sorry to hear about this unpleasant situation.

I've just checked your account and I see that your Home Internet service has been installed and it's fully active. If you'll need more assistance from us, you can always reach us via live chat or Facebook Messenger: https://fizz.ca/en/contact-us / https://facebook.com/fizzca. Don't forget about our solution hub where you can find very helpful information to guide you further: https://fizz.ca/en/solutions

Enjoy using our service!

Have a great day!
Radu

Olga
Olga

Olga

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2
1494 / 2000
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Try to contact them by messanger or contact form.

Olga
Olga

Olga

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1494 / 2000
points

Hello Ivan,
Did you solve your problem? Can you share with us your solution? Thanks