I have changed my phone number and it works. Why I still see only my old number in My plans?

I have activated my card and selected a number from the pool. No problem here.
I have tested LTE data and it worked.
Waiting for my number activation I have added an add-on. No problem here.
Later, I have decided to change my phone number choosing a number from the pool. No problem here.
I can receive messages sent to the new number. No problem here.
Several hours after activation I got an email that my account has been successfully activated - with my old number. But it works only with my new number. In My plans I still see the old number. My phone also shows my old number.
About 12 hours after the confirmation email that my plan is active I got another email saying that I didn’t complete activating my SIM card. Weird.
Beside showing the wrong number everything (Data and SMS) works as expected.

Answers

  • Whizz
    Whizz Posts: 18,817 admin
    Hello Artur,
    I'm really sorry to hear about this issue!
    I've just checked your account and I see that a ticket has already been opened. Our technical team will investigate it and we'll contact you via email immediately as we'll have an update.
    Have a nice day!
    Radu
  • Gualberto
    Gualberto Posts: 340 ✭✭
    Found the why ?
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