Answered question

I have changed my phone number and it works. Why I still see only my old number in My plans?

I have activated my card and selected a number from the pool. No problem here.
I have tested LTE data and it worked.
Waiting for my number activation I have added an add-on. No problem here.
Later, I have decided to change my phone number choosing a number from the pool. No problem here.
I can receive messages sent to the new number. No problem here.

Several hours after activation I got an email that my account has been successfully activated - with my old number. But it works only with my new number. In My plans I still see the old number. My phone also shows my old number.

About 12 hours after the confirmation email that my plan is active I got another email saying that I didn’t complete activating my SIM card. Weird.

Beside showing the wrong number everything (Data and SMS) works as expected.

Artur
Artur

Artur

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Level
0
5 / 100
points

Hello Artur,

I'm really sorry to hear about this issue!

I've just checked your account and I see that a ticket has already been opened. Our technical team will investigate it and we'll contact you via email immediately as we'll have an update.

Have a nice day!
Radu

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Other answers

I would like to suggest you to contact the support, and ask them

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

So your phone is working well? Restart it if needed.

 

Only your account shows the old phone number? Don't be too concerned. It's a display issue and will update itself.

Artur,
Please, chat with them (This service is available from 8h00 to 21h00).

First, open a session online and access to your account.
Then, Typing:

https://fizz.ca/en/faq/resolving-issues

A green bubble chat will appear down to the right of the page.
When you see it, click on it.
Your chat session with them begin.

Nini
Nini

Nini

User level
Level
4
5000 / 5000
points

Give it time...if you still have a problem,communicate with them by messenger.

Gualberto
Gualberto

Gualberto

User level
Level
3
2013 / 5000
points

Found the why ?