Answered question

How to contact clientele service ?

It's only work online?

Blackson
Blackson

Blackson

User level
Level
0
1 / 100
point

You need to follow these instructions

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/solutions
    , if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Bruno
Bruno

Bruno

User level
Level
1
158 / 750
points

you cant join them via phone its online customer service only

Lucas
Lucas

Lucas

User level
Level
2
1766 / 2000
points

Yes you can only join them online

sb2
sb2

sb2

User level
Level
1
144 / 750
points

You can use Facebook to contact them

Blackson,

Fizz customer service is only by chat (from 8h00 to 21h00, each day).
First, open a session online and access to your account.
Then, type:

https://fizz.ca/en/faq/resolving-issues

A green bubble chat will appear down to the right of the page.
When you see it, click on it.
Your chat session begin.

Nini
Nini

Nini

User level
Level
4
5000 / 5000
points

I usually contact them by messenger.That is what works the best for me.