Answered question
I had some problem with my credit card so my acount got frozen, now i managed to pay it. I got internet but sms and calling dont work even 611
Fizz tell that ;
" Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated. "
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
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You received a confirmation from Fizz about your payment ?
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There the link from Fizz for your problem
https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
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From my experience with Fizz one of those 3 solutions usualy solve your problem.
Other answers
Tried it but dosent work
Yes i got the email and everything is fine i can reveice sms and call but not send (i have unlimited)
Follow Fling solution.
William,
See, this to solve your problem:
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
another link:
https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
Maybe, as your account is frozen, you'll be obliged to get support from Fizz customer service tomorrow morning via Chat.
Chat service is available from 8h00 to 21h00, each day.
First,
Open a session online and access to your account.
Then, Type this adress:
Wait until you see the green chat bubble appear down the right to the page.
When you see it' Click on it.
Your session will start.
Good luck!
Were you able to get this resolved this morrning? I suspect it was just a delay.
Is your phone compatible? A similar problem reported here, not sure if it's the same for you: https://community.fizz.ca/questions/1930664-sms-calls-data-works-sim-card
Worked fine before
Yes everything works but its like i don't have minutes or sms activated
Having tried the other solutions - you will need support's help.
Log into your account and then open https://fizz.ca/en/contact-us and look for the chat box bottom right. That or their Facebook.
Yes nothing works
If nothing works, I suggest you contact Fizz by chat or Facebook messenger. They are pretty quick to respond now.
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