Answered question

Account not registered!!

I am not getting charged for my service, and I dont see my service in my plans.
Can You please let me know how I can contact you?

Ali
Ali

Ali

User level
Level
0
4 / 100
points
Nini
Nini

Nini

User level
Level
4
5000 / 5000
points

I usually communicate with them by messenger and they are usually fast to answer.

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Other answers

Do you use the right account?

Did you try to use a different browser?

 
We are user here, I believe that you need to contact the support

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Ali,
We are users like you.

Please ask for help and support to their customer service.
Chat with them online to resolve your problem about your account.

Chat is available from 8h00 to 21h00.

First, open a session online and access to your account.
Then, Type:

https://fizz.ca/en/faq/resolving-issues

When you will see appear a green bubble chat down to the right of the page, click on it.

Your chat session will begin.

sasadrine
sasadrine

sasadrine

User level
Level
1
328 / 750
points

They are pretty quick to answer now on Facebook messenger!