Answered question

My plan changed! But my data stay the same ! I was at 6.36 data left, my plan changed and the data remain the same??

Yes hum i paid my monthly fees but my data remain the same even if i was supposed the have 2g added on this ! How to fix this plz ?

Legault025
Legault025

Legault025

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Fling
Fling

Fling

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You ajusted your plan 48 h before the end of your cycle ?

https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

 

Did you try to change browser or clear the cache?

 

Try to contact the support for this situation, Fizz has display problem sometime

 

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issuesif you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

If your changed was done at least 48h before the new payment cycle, you need to contact the support It can be a display problem.

 

The change to your plan will be applied the next billing cycle.

 

Did you try to change browser or clear the cache?

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

If you did not get new data, it means that something in the back end didn't work and it is possible that you calls and texts could be affected too. I've had this happen to me on some of the months.
You will need to contact support to get this rectified.

Nini
Nini

Nini

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points

Send them a messenger.They are usually fast to respond.

Did you change something in your plan at least 48 hours before the end of the billing cycle?
At this time, your plan is supposed to be effective at the renewal of your cycle.

Please, it would be better to communication with the Fizz support by chat.
This service is available, from 8h00 to 21h00.
First, open a session on line and access to your account.
Then, Type:

https://fizz.ca/en/faq/resolving-issues

A green bubble chat will appear down to the right page.
When you see it, click on it.
Your session online with Fizz will begin.

Another maybe obvious thing to note is that changes don't take place immediately. Just because you change your plan doesn't mean it will start until your next billing date.