Answered question

WHy Did my Data not work on my USA/CANada plan when I crossed the boarder...

Why did my Data not work when I was states side with a Can USA plan. It showed LTE but could not load anything.
No Google Maps (What I needed) of music or even a google page. It DID NOT WORK .
what I want to understand is why.
I have a Iphone and its up to date (It showed AT&T and LTE in the top left corner but nothing happened.
Why did it not work and what can I try the next time I go south of the boarder to help it work.

Aks the question to the support to check if there is something on ther side.

Go to this page, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messanger and click send a message (this is a bit slower)
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers



User level
5000 / 5000

The same thing has happened to me.


You can try enabling airplane mode, wait 20 seconds, then disable it.

If that fails, restarting your phone should work.

Did you activate roaming on your iphone?
It will help choose the better better network.
Or put off your phone 2 minutes and open it.
Or put the airplane mode for 20 seconds.
Try that .
If nothing helps please chat with Fizz customer service:

The green chat bubble will appear down the right page.
When you see it, click on it
Your chat session is on.