WHy Did my Data not work on my USA/CANada plan when I crossed the boarder...

Aaron T. #7761
Aaron T. #7761 Posts: 62 ✭✭
Why did my Data not work when I was states side with a Can USA plan. It showed LTE but could not load anything.
No Google Maps (What I needed) of music or even a google page. It DID NOT WORK .
what I want to understand is why.
I have a Iphone and its up to date (It showed AT&T and LTE in the top left corner but nothing happened.
Why did it not work and what can I try the next time I go south of the boarder to help it work.

Answers

  • MichelP
    MichelP Posts: 8,733 ✭✭
    Aaron
    Did you activate roaming on your iphone?
    It will help choose the better better network.
    Or put off your phone 2 minutes and open it.
    Or put the airplane mode for 20 seconds.
    Try that .
    If nothing helps please chat with Fizz customer service:
    https://fizz.ca/en/faq/resolving-issues
    The green chat bubble will appear down the right page.
    When you see it, click on it
    Your chat session is on.
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